Comcast deserves derisive comments

Seattle is a techie town. You’d think it would be easy to obtain reliable DSL internet access, wouldn’t you?

Well.

About six months ago, I finally took the plunge and signed up for Comcast. My mind blurred with all the possibilities of access; my time was eaten up by doing research on locals and big names. Finally, my friends said: hey, just buy Comcast. They’re ubiquitous. When I called, Comcast said I could save money if I signed up for cable tv too. “But wouldn’t that mean spending more money I wasn’t intending to spend?” I asked them. Yes, but you’ll love having tv. Since I hadn’t watched cable television in nearly eight years

7 Comments so far

  1. Patrick (unregistered) on October 5th, 2005 @ 6:48 pm

    I recently called Comcast about my internet bill. Here is basically what happened:

    Hi, I’m in between jobs right now (not true) and thinking about cutting down my expensive cable internet bill ($56/month) to save money, so have been looking at different prices with other companies. Here is what other places are offering (throw out some numbers), which is around half of what I pay now.

    Oh really, well we can give you $29 for the next six months.

    Really, how about $25 for 12 months? (demand this repeatedly) Can’t do that? Okay…well then I’ll take the first offer.

    Never forget to call your cable/cell/credit card companies and say you’re going to leave them…they hate that. Do it every time your latest deal ends.


  2. Kelly (unregistered) on October 5th, 2005 @ 9:38 pm

    I’d be afraid they’d call my bluff, Patrick. ;)


  3. C Ro (unregistered) on October 6th, 2005 @ 8:08 am

    Shauna, let me know what you find out. We have Qwest DSL which regularly is slower than molassas and were thinking about switching to Comcast. Now I’m scared.


  4. Michae (unregistered) on October 6th, 2005 @ 9:32 am

    I made the switch to Comcast cable after my Earthlink DSL went kaput, there have been instances when my Comcast was slow/went out, but not often. But, you let him/he messed with your computer? I think as with most things, your technician was sucky…it’s hit or miss. Tsk. The only other “good” words I’ve heard for suggesting a connection is Speakeasy. And if you don’t have it already, see if Cocktail (Google: “cocktail mac”) checks if it’s something NOT hardware related…if it is hardware related maybe go see the Mac store on 45th in the U-District.


  5. TonYD (unregistered) on October 6th, 2005 @ 10:38 am

    I’m a huge speakeasy fan. I switched to them from Qwest (the worst customer service in history) a couple years ago and I’ve never had a problem. Qwest kept upping my bill. Last year, Speakeasy called to tell me that I was getting more bandwidth, but that the cast was staying the same! That’s what I call service.


  6. Michael Hanscom (unregistered) on October 6th, 2005 @ 10:51 am

    Another _very_ happy Speakeasy customer here. I’ve never had anything less than excellent customer service from them, on the (very) few occasions I’ve had to call in for tech support.

    I’ve also just switched my phone service away from Qwest to use Speakeasy’s VoIP option, so now I’ve got good, fast, trouble-free DSL _and_ phone service from Speakeasy. Couldn’t be happier.


  7. patrick (unregistered) on October 7th, 2005 @ 10:50 am

    more kudos to speakeasy. and they’re the local guys as well.



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